We attach great importance to the processing and protection of personal data. Our privacy policy has been developed in accordance with the GDPR.
YUMAPP, a limited liability company with its registered office at Rue de Courbevoie 13, 1348 Louvain-la-Neuve, registered with the Crossroads Bank for Enterprises under number 1034325450, processes the data collected about you and is responsible for the processing of personal data for any data collected about you in connection with the services offered by YUMAPP.
YUMAPP collects and processes your personal data for the following purposes:
Firstly, it is used for management purposes, customer relations, and to allow us to better interact with our customers, optimize the user experience, and respond to customer requests and any complaints.
These processing activities include, in particular:
Your data may also be used for marketing purposes or studies aimed at improving customer knowledge and the services YUMAPP can offer its clients. Your data may therefore be used, in accordance with any authorizations you may have granted us:
For marketing operations related to profiling that rely on the consent of the data subject, you may withdraw your consent at any time, it being understood that this will not affect the lawfulness of the processing carried out before this withdrawal.
Your data may be used for technical operations related to the processing of your personal data, for the purposes stated herein. This includes:
Your data may be processed for one or more of the following reasons:
The data processed within the YUMAPP framework comes from:
With the exception of data from open data sources, other data is not publicly accessible.
Data may be collected directly from you, through your use of YUMAPP services, or from other entities within the group, our partners, or third parties. The data collected is essential to allow YUMAPP, its service providers and/or partners to provide the services offered via YUMAPP, to allow us to better understand you and interact with you, to offer a facilitated relationship with the YUMAPP platform, or to contact you, either ourselves or our partners Content tailored to your profile and interests.
To achieve the purposes described above, and only to the extent necessary to achieve these purposes, your data may be transmitted to some or all of the following recipients:
The data collected about you will be kept for the period necessary to fulfill the purposes described above, plus the applicable statutory limitation period.
Primarily, your account data (registration) will be kept for the duration of your membership. It may then be kept and processed for 3 years following your last contact, to allow us to send you marketing communications.
Your data may be kept for longer periods due to specific legal obligations or applicable statutory limitation periods. For example, data may be kept for:
Finally, if data subjects exercise their rights, data relating to identity documents may be kept for the applicable statutory limitation periods, i.e., for a maximum period of 3 years.
YUMAPP takes into account the nature of the personal data and the risks associated with its processing to implement appropriate technical, physical, and organizational measures to preserve the security and confidentiality of personal data and prevent it from being altered, damaged, or accessed by unauthorized third parties.
YUMAPP selects subcontractors or service providers who offer guarantees in terms of quality, security, reliability, and resources to ensure the implementation of technical and organizational measures, including those related to the security of data processing. Subcontractors and service providers commit to maintaining levels of confidentiality at least equal to those of YUMAPP.
The various categories of data collected and processed are primarily processed in Belgium and will not be transferred to service providers located elsewhere.
For the display of the map, OpenStreetMap processes the data, and for website usage data, Google Analytics collects the data.
In accordance with data protection regulations, you have the right to information, as well as the right to access, rectify, and erase your personal data (unless such erasure is necessary for the performance of our contract, or if it is necessary for us to comply with our legal obligations or to establish, exercise, or defend our rights). You also have the right to define instructions regarding the fate of your data after your death. It should be noted that, under the right of access, YUMAPP may request payment of reasonable fees based on administrative costs for any additional copies of the data beyond the one initially provided to you.
You also have the right to restrict processing and the right to data portability for the data you have provided, which may apply in certain circumstances. Furthermore, you may object, on grounds relating to your particular situation, to the processing of your personal data when the processing is based on the legitimate interests of the data controller, including profiling. If you exercise this right to object, YUMAPP will cease processing your data unless there are compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims. You may also object to any processing related to direct marketing (including profiling related to such marketing), or withdraw your consent at any time, where it has been requested (the withdrawal of your consent will not affect the lawfulness of the processing carried out before the withdrawal of consent).
YUMAPP wishes to inform you that failure to provide or update your data may affect the processing of certain requests related to the provision of services, and that your requests to exercise your rights will be retained for follow-up purposes.
To exercise your rights, simply write to YUMAPP srl, Rue Courbevoie 13, 1348 Louvain-la-Neuve, Belgium, or electronically to info@yumapp.be, indicating your surname, first name, email address, postal address, and, if possible, your customer reference number.
To enable users of the Site to benefit from the services offered by the Site (such as, if available, subscriptions, consultations, registrations for services, etc.), and to optimize and personalize its use (including the personalization of offers and advertisements) based on the user, the Site uses cookies. As long as the Site's Client/User does not choose to disable cookies, they accept that the Site may use them. They can disable these cookies at any time, free of charge, using the opt-out options provided and described below, bearing in mind that this may reduce or prevent access to all or part of the Services offered by the Site.
YUMAPP uses cookies when you visit yumapp.be. Sorry, these aren't biscuits or pastries, but small (temporary) text files saved on your computer.
Cookies are used to recognize the Client/User's browser for the duration of the relevant cookie's validity. Only the issuer of the relevant cookie can read or modify the information it contains.
Thanks to cookies, you don't have to enter information every time you visit our site. They also help us make the site more user-friendly and optimize your experience. We also use them for marketing purposes.
We use JavaScript to make the site interactive, sometimes in combination with cookies and web beacons.
Some cookies are essential for using the site, while others help optimize site usage and personalize the displayed content. Cookies allow us to:
When the Customer accesses a third-party website containing advertising space that displays one of the Site's advertisements, this advertisement may be shown to the Customer through the recognition of one of the Cookies previously placed by the Site on the Customer's browser. These cookies may be placed and used by the Site's technical service providers.
The YUMAPP website contains only one third-party cookie: the Google Analytics cookie (a communication agency, audience measurement company, or targeted advertising provider). This cookie allows them, for the duration of its validity:
The website may include third-party computer applications that allow the Client to share website content with others or to share the Client's views or opinions regarding website content with others. This is particularly the case with the "Share" and "Like" buttons from social networks such as Facebook, Instagram, etc.
The social network may be able to identify the Customer through this button, even if they did not use it while browsing the Site. This type of application button may allow the social network in question to track the Customer's browsing activity on the Site, simply because their social network account was active on their browser (session open) during that browsing session.
The Site has no control over the process used by social networks to collect information relating to the Customer's browsing activity on the Site and associated with the personal data they hold.
The Site recommends consulting the terms of use of these social networks to understand the purposes for which they use browsing information, particularly for advertising, which they may collect through these application buttons. The Customer should ensure that the terms of use of these social networks allow them to control and restrict the use of their data by these social networks, in particular by adjusting the settings of their user accounts with these platforms.
If the Customer's device is used by several people, and if the same device has multiple browsers installed, the Website cannot guarantee that the services and advertisements displayed on the device accurately reflect the Customer's own use of that device and not that of another user. Sharing the Customer's device with others and configuring their browser settings regarding cookies are entirely at the Customer's discretion and responsibility.
If the Customer wishes to block all cookies, they can adjust their internet browser settings to completely block them. Some features will then be disabled, such as online ordering. They will still be able to visit the website for information about our promotions and products.
The Customer can manage and modify their cookie settings at any time, as described below.
The settings the Customer chooses may affect their internet browsing experience and their access to and use of certain Site services that require the use of cookies. The Customer can manage their cookies:
Please note: the Customer's opt-out preference is stored in a cookie. Therefore, if they disable all cookies on their device or change devices, the Site will no longer know that the Customer has chosen this option.
The Customer can configure their browser settings to allow or reject cookies, either systematically or based on their origin. However, the user is advised that access to certain services and sections of the website may be affected in this case. Where applicable, we disclaim all liability for any consequences related to the degraded performance of our services resulting from our inability to save or access cookies necessary for their operation.